General Information on Data Protection
What does the Privacy Policy cover?
BALTEX LTD is the Head of the Agency for personal provided. We collect, use and maintain the following personal information from you, and for this reason we have developed this privacy policy, which:
•    Defines the types of personal data we collect
•    It explains how and why we collect and use your personal data
•    It explains when and why we can share personal data
•    It explains the rights and options you have regarding your personal data
1. What personal data we collect
When you sign up for our services, you can give us:
•    Your personal details, including full name, email addresses, phone numbers.

When browsing our websites, we can collect:
•    Information about your browsing behavior on our websites, as well as information about the frequency of visits to our ads (including those that appear on websites of other organizations).
•    Information about the devices you used to visit our services (manufacturer, model, operating system, IP address, browser type and device ID).
When you contact us or we contact you take part in our promotions, contests, surveys or questionnaires about our services, we may collect:
•    Personal data you provide to us each time you contact us about our services (for example, name and contact information), by telephone, by mail, e-mail, sms, viber or social media.
When you visit our stores:
•    Your image is likely to be captured by our security cameras.

2. When and how we use your personal data
To make our services available to you
•    Edit your orders and refunds.
We are using your personal data this way
We need to process your personal data in order to help you ob any orders and refunds that you may be asked to be done.
For communication and interaction with you
•    Contact us about our services, for example by phone, SMS-viber, email or by responding to posts on social media, to which you address us.

We are using your personal data this way
We want to serve you better as our customer, so we use your personal data to provide explanations or assistance in responding to your communication with us.
•    Manage promotional activities and competitions in which you participate, including those we run with our suppliers.

We are using your personal data this way
We need to process your personal data so that we can manage the promotions and contests in which you have chosen to participate or join automatically.
Legal Requirements
•    Resolving legal claims or disputes concerning you or us.

We are using your personal data this way
For example, in the event of an accident or an incident in our stores. This may include medical reports.
Closed Monitoring Video Circuit
•    Security check of our stores to prevent and locate crimes and anti-social behavior.
We are using your personal data this way
To protect our business, the local community, our customers and colleagues.
3. Marketing
We will send you relevant offers and updates on our products and services in a variety of ways, including SMS/viber, but only if you have previously agreed to receive these promotional updates. When you sign up for our services, you will be asked if you would like to receive promotional updates, and you can change these options at any time at: in our stores, sending us email at This email address is being protected from spambots. You need JavaScript enabled to view it., calling us at telephone number 25 811470 or at the end of any SMS message.
4. Sharing personal data with Service Providers
When we disclose personal data to these companies, we require them to keep it secure and you are not allowed to use your personal data for their own advertising purposes.
Service Providers
We work with carefully selected Service Providers who perform specific functions on our behalf. These include, for example, companies that assist us with our technology services. We only share personal data that allows our Service Providers to provide their services.
5. Sharing personal data with other organizations
It is possible to share personal information with other organizations in the following cases:
•    If the law or public authority requests the disclosure of personal data for the administration of justice.
•    If we need to disclose personal data to secure, exercise or defend our legal rights (including the provision of personal data to others for fraudulent purposes).
6. How we protect personal data
•    We implement natural, electronic and procedural security measures regarding the collection, storage and disclosure of personal data.
•    We use security measures on computers, such as firewalls, to ensure data protection.
•    We only allow access to employees and trusted partners who need it to perform their duties.
•    We regularly check our systems for possible vulnerabilities or attacks, and conduct penetration tests to find ways to strengthen security.
•    We ask for proof of identity before we share your personal data with you.
7. How long do we keep them?
Any personal data stored by us will not be retained more than necessary. How long this period is depending on various agencies, such as:
•    The reason why we collected personal data from the beginning.
•    How old is it?
•    Whether there is a legal / regulatory reason to keep them.
•    Whether they are needed to protect us or to protect you.

8. What are your rights?
If you believe that the personal data we have about you is incorrect or incomplete, you can request to see this information, correct it or delete it, and in case you wish to file a complaint about the way we handled the personal information and /or your data, please contact us at: ALKIDAMOU & FALEAS 4, AGIOS ATHANASIOS INDUSTRIAL AREA 4101, or send email to This email address is being protected from spambots. You need JavaScript enabled to view it.
Our Data Protection Officer will study your complaint and will work with you to resolve the issue.
If you still feel that your personal data has not been properly handled in accordance with the law, you can contact the Office of the Personal Data Protection Commissioner and file a complaint there.